There is no easy way to say this: following a critical billing and account synchronization error with our upstream cloud provider in May, our server infrastructure and databases were permanently decommissioned.
As a result, we have lost our active database, including user accounts and transaction histories. To be entirely clear: this was not a cyberattack or a data breach. Your data was not compromised — it was completely erased from the servers by the cloud provider.What happens next?
- Attempting Recovery: We are currently in aggressive communication with the cloud provider's senior support teams to see if any sliver of our data can be restored from their deep archives, though we are preparing for a total restart.
- Fixing the Root Cause: We are restructuring our billing and infrastructure redundancy so that no kind of failure can ever trigger a catastrophic data loss like this again.
We failed to maintain the necessary redundancy to protect our infrastructure, and we take full responsibility for that failure. Because everything was erased, you will need to create a brand new account once we are back online. We know this is an incredible hassle, and we are incredibly sorry for the disruption and loss of trust.
We will keep you updated on our progress and the relaunch timeline. Thank you for your understanding and support as we work to rebuild and earn back your trust.
— The Padulent team